Cancellation and refund policy

Cancelling an order

You may cancel an order free of charge at any time before it is dispatched. Contact us with your order number and we will cancel it and refund anything you have paid.

Once an order has been dispatched it cannot be cancelled. You may refuse the parcel when it arrives, or accept it and ask for a return under the terms below.

Returns

You may ask for a return within 7 days of delivery if a product arrives damaged, defective, leaking, is not what you ordered, or is missing from the parcel. Please take a photograph or video while unboxing: it lets us settle the claim quickly.

What cannot be returned

For hygiene and safety reasons we cannot take back: • any product that has been opened or used • food, tea and personal-care products once the seal is broken

These limits do not apply to a product that arrived damaged, defective or wrong.

How to ask for a return or refund

Write to brightbluefmcg@gmail.com or call 1800 123 0621 with your order number, a short description of the problem and your photographs or video. We will reply with what happens next. Please do not send a product back before we have confirmed the return.

Refunds

Once a return or cancellation is approved, the refund is made to your original payment method through Razorpay within 5–7 business days. Your bank may take a few more days to show it. An order paid in cash on delivery is refunded by bank transfer or UPI to the account you give us.

Replacements

Where we have stock, you may choose a replacement instead of a refund. It is sent at no extra charge.

Delivery charges

Delivery charges are not refunded, unless the return is because of our error: a damaged, defective, wrong or missing product.

Questions

Email: brightbluefmcg@gmail.com Toll free: 1800 123 0621